Santander UK Plc
Financial Ombudsman decision DRN3767818 Not upheld
Not upheldoutcome, as published by the Ombudsman
£85redress stated in the decision
Wed Nov 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
They said this meant they had to go to another lender, resulting in early repayment fees and additional solicitor’s charges.Charges and fees
Santander had received Mr and Mrs G’s payslip information, which was the last piece of information it had asked for, by 27 November 2013. It didn’t tell Mr and Mrs G that their application had been declined until the day after they had decided that they’d have to give up waiting for Santander.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3767818.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.