Barclays Bank Plc
Financial Ombudsman decision DRN3754170 Upheld
Upheldoutcome, as published by the Ombudsman
£270redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Barclays Bank PLC told them they were eligible for a buy to let mortgage on a show home, but their application was declinedMortgage administration
Barclays accepts, and I agree, that its advisor should have asked Mr and Mrs C whether the show home would be used as an officeService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3754170.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.