Clydesdale Bank Plc
Financial Ombudsman decision DRN3746923 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Nov 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Mrs S complains that Clydesdale Bank Plc (trading as Yorkshire Bank) won’t refund a payment for goods she says she never received.APP scam refund refused
Yorkshire Bank explained to Mrs S it was unable to agree a refund or raise a chargeback for the non receipt of goodsCard dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3746923.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.