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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN3741475 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

failed to honour an agreement to extend the terms of their mortgage and retain the tracker interest rateMortgage administration

Co-op accepts that it misinformed Mr and Mrs T on these matters in January 2013Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3741475.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.