PayPal Sarl & Cie, SCA

Financial Ombudsman decision DRN3719051 Upheld

Upheldoutcome, as published by the Ombudsman

£3,727redress stated in the decision

Thu Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

PayPal did take the money from his account without Mr A’s permission.Unauthorised transaction

I’m surprised it took PayPal so long to understand Mr A had been a victim of fraud.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3719051.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.