Bank of Scotland Plc

Financial Ombudsman decision DRN3704789 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr and Mrs Y complain that Bank of Scotland plc gave them a redemption figure in May 2013 and then increased it when they repaid the mortgage in August 2013.Mortgage administration

They also complain about Bank of Scotland’s customer service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3704789.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.