Bank of Scotland Plc

Financial Ombudsman decision DRN3692069 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Jan 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr A complains that legal fees charged by Bank of Scotland plc, trading as Halifax, are unfair and not in line with his mortgage.Charges and fees

He also complains that he has received poor customer service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3692069.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.