Barclays Bank Plc
Financial Ombudsman decision DRN3640315 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Mortgage administration
In the Ombudsman’s words
All lenders are required to lend responsibly and an important part of lending responsibly is ensuring that any borrowing agreed is affordableIrresponsible lending
Mr and Mrs D complain that Barclays Bank PLC (Barclays) failed to provide them with a written mortgage offer in February 2013Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3640315.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.