Bank of Scotland Plc

Financial Ombudsman decision DRN3619157 Upheld

Upheldoutcome, as published by the Ombudsman

£850redress stated in the decision

Mon Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Identity checks and access

In the Ombudsman’s words

a complaint about the way Lloyds administered their mortgage accountMortgage administration

Lloyds’ end of term mortgage team failed to pass Mr C through security on 16 occasions as it had wrongly recorded his address, postcode, date of birth and other details about the mortgageIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3619157.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.