Barclays Bank Plc
Financial Ombudsman decision DRN3604334 Not upheld
Not upheldoutcome, as published by the Ombudsman
£3,353redress stated in the decision
Thu Apr 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr and Mrs H complain that Barclays Bank Plc has asked them to repay their Mortgage Current Account when the term of the mortgage ended.Mortgage administration
They also complain of financial irregularities in their accounts, a lack of communication and a poor service to those with hearing difficulties.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3604334.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.