Lloyds Bank PLC

Financial Ombudsman decision DRN3602494 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Jan 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

I don’t think Mr W authorised any of these transactionsUnauthorised transaction

Refund all bank charges and fees that were added to his account because of the impact of those transactionsCharges and fees

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3602494.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.