Bank of Scotland Plc

Financial Ombudsman decision DRN3583545 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr M thinks Halifax should have done more to recognise the position he was in and taken action to help him earlier.Treatment in financial difficulty

Mr M is unhappy about the charges Bank of Scotland plc (trading as Halifax), has applied to his bank account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3583545.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.