Bank of Scotland Plc

Financial Ombudsman decision DRN3581404 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

continued to add insurance premiums to her mortgage accountCharges and fees

Halifax failed to make Miss G aware of the existence of the insurance between 2002 and 2009, and that it gave her incorrect information when she queried the entries on the annual statementsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3581404.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.