National Westminster Bank Plc

Financial Ombudsman decision DRN3580049 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr V complains National Westminster Bank Plc is holding him responsible for payments into and out of his account, which he says were carried out fraudulently.Unauthorised transaction

NatWest has closed Mr V’s account.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3580049.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.