Lloyds Bank PLC

Financial Ombudsman decision DRN3572709 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Sep 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

He was asked to pay an administration fee of £75 to the freeholders’ managing agents in order to register the new mortgage – but following his complaint Lloyds has agreed to refund that fee.Charges and fees

Mr E complains about his remortgage with Lloyds Bank PLC (trading as Cheltenham & Gloucester) – including the administration fee and the notice of charge.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3572709.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.