Bank of Scotland Plc

Financial Ombudsman decision DRN3559342 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Jun 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Data and privacy

In the Ombudsman’s words

Mr A complains that Lloyds Bank PLC closed his bank accounts when it received a report that a payment he had received was fraudulent.Account closed or refused

I would though have expected Lloyds to undertake an investigation before it added a marker externally that was visible to other financial businesses.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3559342.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.