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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN3551496 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

He blames the Co-op for the charges he incurred because it wouldn’t allow him to use his own account.Charges and fees

Mr K then stopped making payments and fell into arrears.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3551496.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.