Cheltenham & Gloucester plc

Financial Ombudsman decision DRN3545998 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Aug 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr R complains about the management of his Cheltenham & Gloucester Plc (C&G) mortgage.Mortgage administration

C&G said that it agreed with Mr R in a number of areas of his complaint and offered him £150 for the distress and inconvenience it had caused.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3545998.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.