Bank of Scotland Plc

Financial Ombudsman decision DRN3534953 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr R complains that Bank of Scotland plc trading as Halifax will not allow him to convert part of his mortgage to a repayment basis and that it has restricted the amount of overpayments he can make.Mortgage administration

Halifax credited his account with £425 for the distress and inconvenience caused.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3534953.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.