Barclays Bank UK PLC

Financial Ombudsman decision DRN3531277 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,650redress stated in the decision

Mon Jan 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

They also said it was unfair they had to pay the same £999 product fee as new customers would.Charges and fees

Mr and Mrs A have complained about how Barclays Bank UK PLC handled their request to move their existing mortgage to a new fixed rate.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3531277.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.