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Wirecard Card Solutions Limited

Financial Ombudsman decision DRN3528808 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

Wirecard blocked Mrs G’s Pockit card while they carried out a review.Funds blocked or frozen

As part of the review, Wirecard asked Mrs G to provide proof of her identificationIdentity checks and access

Rules cited

Money Laundering Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3528808.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.