HSBC Bank plc

Financial Ombudsman decision DRN3525054 Not upheld

Not upheldoutcome, as published by the Ombudsman

£420redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mrs and Mr B complain about the time taken by HSBC Bank Plc to handle their mortgage application and about the appointed solicitors’ legal fees.Charges and fees

Mrs and Mr B applied to HSBC for a mortgage. They consider that the bank and/or its appointed solicitors delayed completion and this lead to them incurring a financial loss.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3525054.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.