National Westminster Bank Plc

Financial Ombudsman decision DRN3523528 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

On 20 July 2018, NatWest wrote to Mr M to let him know it had decided to close his account.Account closed or refused

NatWest decided to block Mr M’s account. This meant he didn’t have access to the money in his account.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3523528.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.