Firms › Co-operative Bank Financial Advisers Limited ›

Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN3522266 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

he’d lose 180 days of interest on each ISACharges and fees

Britannia had written to Mr H, and it hadn’t given him enough time to replyService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3522266.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.