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Aviva Life & Pensions UK Limited
Financial Ombudsman decision DRN3517104 Not upheld
Not upheldoutcome, as published by the Ombudsman
£62,350redress stated in the decision
Fri Jul 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
Mrs M complains that Aviva Life & Pensions UK Limited gave her and her late husband inappropriate advice to take out a lifetime mortgage.Product mis-sold
And she is also unhappy that Aviva charged an early redemption charge (ERC) when she sold the property.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3517104.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.