TSB Bank plc

Financial Ombudsman decision DRN3516968 Upheld

Upheldoutcome, as published by the Ombudsman

£2,119redress stated in the decision

Mon Aug 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr M complains TSB Bank Plc will not refund a disputed transaction.Unauthorised transaction

It also closed his account when he complained.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3516968.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.