Barclays Bank Plc
Financial Ombudsman decision DRN3501062 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Apr 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Bereavement and power of attorney
In the Ombudsman’s words
initial problems registering Mr Y’s death with the branch and delays in obtaining statements of the accountMortgage administration
This complaint is about the way Barclays Bank Plc dealt with the late Mr Y’s mortgage account after he passed away.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3501062.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.