Barclays Bank UK PLC

Financial Ombudsman decision DRN3497273 Not upheld

Not upheldoutcome, as published by the Ombudsman

£483redress stated in the decision

Mon Jun 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

One of those payments was, however, removed from Mrs N’s account and returned to the sender. It appears that the holder of the account from which it was sent hadn’t agreed to make the paymentUnauthorised transaction

Mrs N complains that Barclays Bank UK plc closed her accountAccount closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3497273.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.