Barclays Bank Plc
Financial Ombudsman decision DRN3494877 Upheld
Upheldoutcome, as published by the Ombudsman
£2,597redress stated in the decision
Thu Feb 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Product mis-sold
In the Ombudsman’s words
Barclays initially said that it couldn’t do so because too long had passed. Mr P complained about this and Barclays responded to say that it couldn’t do a chargeback request – i.e. recover the money from U.Card dispute or chargeback
Mr P is complaining that Barclays Bank Plc hasn’t refunded the amount he paid for three mobile phones. Mr P brings this complaint against Barclays relying, in part, on the provisions of section 75 of the Consumer Credit Act 1974.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3494877.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.