Think Money Limited
Financial Ombudsman decision DRN3494623 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
unable to access a large sum of money in his accountFunds blocked or frozen
Mr S complains about the service that Think Money Limited has provided to him as an account holder with the businessComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3494623.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.