Bank of Scotland Plc

Financial Ombudsman decision DRN3493211 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Lloyds ought to have realised Mr B was experiencing financial difficulty by August 2016Treatment in financial difficulty

Lloyds acted unfairly when it continued charging overdraft interest and associated fees after it renewed Mr B’s overdraftCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3493211.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.