Bank of Scotland Plc

Financial Ombudsman decision DRN3491219 Upheld

Upheldoutcome, as published by the Ombudsman

£1,500redress stated in the decision

Tue Aug 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mrs H complains that Bank of Scotland plc (BOS) didn’t respond to various requests she made between 2010 and 2015 to review her mortgageMortgage administration

BOS accepted that its service had fallen below an acceptable standard.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3491219.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.