Close Brothers Limited

Financial Ombudsman decision DRN3465188 Upheld

Upheldoutcome, as published by the Ombudsman

£1,286redress stated in the decision

Sat Sep 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Close Brothers Limited explained that the reason the refund was less than Mr T had expected was because it had charged him for excess mileage.Charges and fees

She also said that the cost of another vehicle Mr T had hired while he was without the van should be refunded, and any adverse information about the agreement should be removed from Mr T’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3465188.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.