Barclays Bank Plc
Financial Ombudsman decision DRN3448200 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon May 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
failed to respond positively and sympathetically to the financial difficulties they were facing because it would not accept their repayment proposals and continued to charge arrears fees.Treatment in financial difficulty
Barclays has charged a monthly arrears fee since then.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3448200.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.