Barclays Bank Plc
Financial Ombudsman decision DRN3439928 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Oct 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mrs K complains that Barclays Bank PLC didn’t carry out a chargeback requestCard dispute or chargeback
Barclays accepts it didn’t deal with Mrs K’s complaint as it should’veComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3439928.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.