Lex Autolease Limited

Financial Ombudsman decision DRN3434958 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

It also increased the lease payments after his contract expired.Charges and fees

LAL didn’t advise Mr H his Hire Agreement was coming to an end or that it increased the monthly payments after the original hire period ended.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3434958.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.