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Lex Autolease Limited
Legal entity: LEX AUTOLEASE LIMITED
FCA register status: Authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 01090741, incorporated January 1973
138banking decisions
31.9%uphold rate
94not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Charges and fees | 39 | 9 | 23.1% |
| Credit file reporting | 27 | 9 | 33.3% |
| Service failure | 17 | 6 | 35.3% |
| Product mis-sold | 11 | 6 | 54.5% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FOS | 2025-H2 | 28.8% | — | — | 122 |
| FOS | 2025-H1 | 38.3% | — | — | 132 |
| FOS | 2024-H2 | 17.0% | — | — | 96 |
| FOS | 2024-H1 | 35.7% | — | — | 116 |
| FOS | 2023-H2 | 29.9% | — | — | 81 |
| FOS | 2023-H1 | 33.3% | — | — | 79 |
| FOS | 2022-H2 | 40.0% | — | — | 84 |
| FOS | 2022-H1 | 41.1% | — | — | 91 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.