Barclays Bank Plc
Financial Ombudsman decision DRN3425466 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
Barclays acknowledged it had a mistake by crediting Ms R’s account with £250 instead of £2.50. It offered to refund charges incurred as a result of it reclaiming the additional funds.Charges and fees
Barclays has been unable to provide a copy of the phone call made to Ms R by one of its managers. Ms R is unhappy with the way she was spoken to on this call.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3425466.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.