Redstone Mortgages Limited

Financial Ombudsman decision DRN3410512 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon May 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

He said Redstone did not respond to his requests and added unreasonable charges to his account.Charges and fees

Mr T complains that Redstone Mortgages Limited (Redstone) demanded repayment of his mortgage when it discovered his property was let out and appointed receivers rather than approve the letting.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3410512.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.