Cheltenham & Gloucester plc

Financial Ombudsman decision DRN3404964 Not upheld

Not upheldoutcome, as published by the Ombudsman

£80redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr and Mrs G complain that they received poor customer service when they applied for a further advance on their mortgageMortgage administration

C&G’s customer service had fallen short of what Mr and Mrs G should reasonably have expectedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3404964.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.