Bank of Scotland Plc

Financial Ombudsman decision DRN3399270 Not upheld

Not upheldoutcome, as published by the Ombudsman

£375redress stated in the decision

Fri Jun 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Halifax also said it would look at fees added to Mr S’ mortgage accountCharges and fees

Halifax admits it didn’t always deal with him as well as it should’ve doneService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3399270.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.