Lloyds Bank PLC

Financial Ombudsman decision DRN3377913 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen, Data and privacy

In the Ombudsman’s words

Mr B says his current account was used fraudulently.Unauthorised transaction

Mr B says that when he contacted Lloyds about the first transfers, his account was blockedFunds blocked or frozen

Finally, Mr B complains that Lloyds has breached the Data Protection Act (DPA) by telling him sensitive information about the person whose account the money went into.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3377913.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.