Cheltenham & Gloucester plc

Financial Ombudsman decision DRN3372799 Upheld

Upheldoutcome, as published by the Ombudsman

£66redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees

In the Ombudsman’s words

Mr R complains that he was not made aware of product fees Cheltenham & Gloucester plc (“C&G”) chargedCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3372799.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.