Secret Eye Limited
Financial Ombudsman decision DRN3369292 Not upheld
Not upheldoutcome, as published by the Ombudsman
£115redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Payment delayed or failed
In the Ombudsman’s words
took a fee from him that he was not expectingCharges and fees
The delay caused by Secret Eye contesting the refund has meant that it is now more than six months since Mr V first approached it for help.Payment delayed or failed
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3369292.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.