Lloyds Bank PLC

Financial Ombudsman decision DRN3356561 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Card dispute or chargeback

In the Ombudsman’s words

The bank’s fraud team had acted appropriately and in line with the terms and conditions of the account by closing his merchant account due to the high level of irregular transactions.Account closed or refused

He is also unhappy about the way Lloyds has handled matters and his account – including making charge backs and stopped payments.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3356561.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.