Cheltenham & Gloucester plc

Financial Ombudsman decision DRN3351240 Not upheld

Not upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Wed Mar 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

In July 2010 they experienced financial difficulties and C&G agreed to temporary periods on an interest only basisTreatment in financial difficulty

Mr and Mrs D complain that Cheltenham & Gloucester Plc will not allow them to change their mortgage back to an interest only payment basisMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3351240.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.