Clydesdale Bank Plc
Financial Ombudsman decision DRN3331301 Upheld
Upheldoutcome, as published by the Ombudsman
£2,000redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Service failure
In the Ombudsman’s words
Clydesdale Bank cancelled a direct debit Mrs M had set up to pay premiums for a life insurance policy without her authorityUnauthorised transaction
Clydesdale Bank’s original mistake (cancelling the direct debit) and its decision not to issue a letter confirm it had made a mistake were significant causes of the difficultiesService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3331301.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.