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Countrywide Principal Services Limited

Financial Ombudsman decision DRN3330421 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Ms M complains that Countrywide Principal Services Limited gave her a poor service when arranging a mortgage on her behalf.Mortgage administration

Countrywide accepts that it “does not believe our advised sales process has always been followed “” when completing Ms M’s application. This caused delaysService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3330421.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.