Barclays Bank Plc
Financial Ombudsman decision DRN3327910 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,224redress stated in the decision
Fri Mar 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr O complained that Barclays Bank Plc wouldn’t make a correction to his account. He says he was told by a merchant that a purchase was going to cost £122 but a different amount was debited to the account (£1224).Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3327910.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.