Barclays Bank Plc
Financial Ombudsman decision DRN3324149 Not upheld
Not upheldoutcome, as published by the Ombudsman
£3,500redress stated in the decision
Fri Jul 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Identity checks and access, Complaint handling
In the Ombudsman’s words
stopped access to its account below the agreed limitFunds blocked or frozen
problems in setting up online access for CIdentity checks and access
did not handle a complaint from C well and that there was a delayComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3324149.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.